Refund & Dispute Policy
Guidelines regarding SaaS subscription billing, transaction finality, and peer-to-peer milestone disputes.
1. Subscription Billing & Finality
The Sealoff offers software-as-a-service (SaaS) subscriptions granting instantaneous access to our digital milestone gating, e-signature, and audit certification tools. Paid subscription charges are processed through Stripe and are generally non-refundable once the billing cycle begins. You can cancel future renewals at any time directly in your account.
Evaluation Before Purchase
Free Starter Tier Available
We invite all users to test The Sealoff on our generous Free tier before upgrading. Upgrading confirms your agreement with platform capabilities and pricing terms.
2. Independent Project Milestone Disputes
The Sealoff is not a payment intermediary or escrow holding funds for your client deliverables. Freelancers and agencies invoice clients directly via Stripe Connect, PayPal, bank wire, or other processors. Any dispute over project scope, deliverables, or milestone quality must be addressed directly between you and your client according to your signed agreement.
3. Evidentiary Use of The Sealoff Audit Trail
In the event of a client dispute or chargeback, The Sealoff provides an immutable, cryptographically verified Certificate of Approval and timestamped audit log detailing when files were inspected, e-signed, and accepted by the client. This document serves as legal evidence for banks and arbitration.